Refund Policy

A service booking or order is considered confirmed when the Client submits a formal request and remits the initial deposit or fee invoice. Upon confirmation, our consulting desk initiates preliminary dossier scoping, name availability checks, KYC verification, or accounting workflow assignments.

Refund consideration is evaluated on a case-by-case basis under the following circumstances:

• Where a client formally cancels an order in writing before Bimano Fintax has commenced drafting, advisory work, or file preparation.
• Where duplicate or erroneous multiple payments were remitted for the same invoice due to technical gateway issues.
• Where Bimano Fintax formally determines, prior to commencement, that a requested service cannot be undertaken due to an irreconcilable conflict of interest or statutory limitation.

Professional advisory fees represent compensation for professional time, legal drafting, technical research, and accounting analysis.

Where work on a dossier has commenced—such as conducting name availability searches, preparing MOA/AOA drafts, structuring board resolutions, reviewing accounting ledgers, or preparing tax reconciliation sheets—the proportional professional fees corresponding to completed effort are strictly non-refundable.

Fees paid or committed to government portals—including Ministry of Corporate Affairs (MCA) filing fees, state stamp duties, GST registration portal challans, Income Tax Department processing fees, Trademark Registry statutory application fees, or municipal licence levies—are deposited directly into government treasuries.

Expenses incurred with third-party providers—such as Certifying Authorities for Digital Signature Certificate (DSC) hardware tokens, notary fees, courier transit charges, and cloud server provisioning for school ERP instances—are non-refundable once committed or issued.

If a client decides to discontinue an engagement due to internal business restructuring, change of mind, partner disputes, or personal reasons after service commissioning:

• Cancellation must be formally submitted in writing via email to care@bimanofintaxx.com.
• Bimano Fintax will evaluate the exact milestone reached at the time of written receipt.
• Any unexpended balance (after deducting actual work performed, administrative overhead, and third-party commitments) may be credited towards a future advisory service or refunded pursuant to our review.

If a Client is charged multiple times for the same transaction due to a payment gateway lag, double-clicking, or network disruption, the duplicate amount will be verified against our merchant logs and refunded back to the originating bank account or payment method.

In cases where money is debited from your bank account or card but the transaction fails to register on our website gateway, the funds are typically held in escrow by the banking intermediary. Most banking networks automatically reverse such failed debits within 3 to 7 working days. If funds are credited to Bimano Fintax without an active order, we will verify and reconcile the transaction immediately.

To initiate a formal refund review, the Client must email care@bimanofintaxx.com with:

• Original invoice number or service booking reference.
• Client registered name and contact telephone number.
• Proof of payment (transaction ID, bank transfer UTR, or payment gateway receipt).
• Clear explanation detailing the reason for cancellation or refund request.

Upon receipt of a complete refund application, our accounts and operations desk will conduct an administrative review. The review assesses the timesheet of consultants, statutory portal disbursements, document drafts prepared, and vendor outlays. A written outcome determination will be issued to the Client within five (5) to seven (7) business days.

If a refund is approved, the sanctioned amount will be disbursed via NEFT, RTGS, IMPS, or directly through the original payment gateway channel.

Refund disbursement typically takes 7 to 10 working days from the date of written approval. The time required for the credited amount to reflect in your statement may depend on your receiving bank or card-issuing network.

No refund shall be granted under the following circumstances:

• Where a government department or regulatory officer issues an objection, rejection, or inspection order after proper and accurate filing by Bimano Fintax.
• Where the Client delays supplying necessary OTPs, signatures, or statutory documents past filing cut-off dates.
• Where the Client supplies fraudulent, forged, or inaccurate details that result in application invalidation.
• On completed consultations, completed legal drafts, or filed tax returns.

For questions concerning fee receipts, billing statements, or refund status, please contact our billing administration: